DEBT RECOVERY SERVICES

Lorax Financial Services pvt ltd has over 05 years of experience in the debt management industry. Sometimes trying to recover debts can put a strain on relationships with your customers, whether they are new or old. That’s why we say “leave the follow-ups to us.” Our approach is all about preserving the relationship so that you and your customer with a debt can get ‘back in the black’. We have the right formula to recover a variety of loans, such as mortgages, auto, credit cards, as well as personal loans. We are especially skilled at recovering aged receivables such as write off and high bucket cases.

Lorax Financial Services pvt ltd is best Debt Recovery Specialist that offers ONE STOP SHOP for complete cycle of debt recovery management. LORAX covers every stage of the recovery and collection cycle i.e. from amicable settlement method stage to litigation stage.

LORAX has PAN India presence and covers almost all the major cities of India with over 06 strategic offices across India. We have a team/member of over 50 highly accomplished Trained DRA and Non-DRA that provide a quick, focused and workable solutions to our client with high rate of success whilst maintaining strong and amicable relationship with their debtors

• GLOBAL DELINQUENT DEBT RECOVERY/COLLECTION SERVICES

LORAX's main objectives are to act as an extension of your Bank or Finance Industry, to enhance your collection process, and to achieve the highest possible return on each account you place. LORAX provide both First Party Recovery/Collection Services and Third-Party Recovery/Collection Services. Our Debt Recover specialists are Attorneys Commerce graduates & M.B.A who has better skills and knowledge to under both the financial and legal aspects of the commercial transactions and client’s businesses. We maintain continuous communication with our clients; and work to resolve receivable concerns while preserving the positive relationships you have with your customers. We can effectively handle Bank accounts of any size, in any stage of delinquency - from a few days to many months across the globe.

Recovery Methods

·       1. Pre-litigation Method

·       2. Litigation Method

Benefits

Our Commercial Debt/recovery/Collection clients benefit from:

1.     Expert account handling by experienced Field Executives averaging 10 years of commercial recovery /collection agency experience

2.     Our Debt Recovery Specials are Attorneys, Commercial Graduates & M.B.A.

3.     24/7 access to account activity and reporting via a secure Client Portal

4.     Collection fees are fully contingent upon collection

·       END TO END RECEIVABLE MANAGEMENT SERVICES

Most businesses cannot devote the time and resources needed to manage the cost of carrying debt over time, but it's a critical threat to profitability. You need a partner you can rely on to help you improve cash flow by enhancing - not replacing - your internal department. LORAX can work with you to develop a customized solution for better control of your receivables process, applying well-defined collection policies and procedures across your entire portfolio. You set the targets and define the goals; we'll meet your expectations. Our Clients Drive the following benefits from outsourcing their receivable management as First Party Outsourcing to us

·       Increased control of the receivables process with customized account treatment and strategic follow-up on every account

·       Insight to better understand delinquencies via comprehensive, real-time reporting tools

·       improved cash flow and profitability

·       24/7 access to account activity and reporting via a secure Client Portal 

·       Reduced costs - let us recruit, train and pay the overhead of your dedicated AR staff

a). Pre-due Date Collection Services


Under this stage, our client transfers all the invoices to us for collection as first party or 3rd party outsourcing partner so that we can consistently follow up with the customers of clients to remind softly and encouraging debtors for timely payment whilst maintaining best relationship with the customers This helps to reduce significantly potential delinquency. Under this stage we deploy dedicated resources who are experts in collections and maintaining best customers relationship whilst having full business and accounting knowledge.

1.     Consistent follow-up to remind softly via Telephonic Call, Emails, Letters with customers for Collection of Invoices before the due date.

2.     Settling Queries of Customers.

3.     Help Desk.

4.     Dispute Resolution.

5.     Reconciliation.

b). Post due Date and Delinquent account Recovery Services

Under this stage, we assign the delinquent accounts to our Debt recover specialists who are experienced attorneys. LORAX starts with Friendly Approach and gradually shifting its approach from Friendly to extreme follow up, depending on the response of the defaulting debtors. The whole purpose of is to create Legal Pressure and fear in the mind of the defaulting debtor to seek positive response from the defaulting debtor. The whole purpose is to force debtor to come forward for settlement by creating as much trouble as we can, but with prior consultation with our client. Below are the activities that we undertake under this method/plan:

1.     Regular Email escalation.

2.     Regular telephonic follow-up

3.     Personal Visit (3 times in week)

4.     Dispute Resolution

5.     Accounts Reconciliation

c). Dedicated Customers Help Desk

LORAX will provide dedicated infrastructure and team to set up a customer’s help desk to provide information and redressal the queries & complaints of the customers of clients.

Our Clients derives the following benefits from the Delinquency Prevention Services:

·       Encouraging Payments ahead of potential delinquency

·       Timely payment

·       Improved Cash Inflow and Profits

·       Better relations with Customers

·       Low cost of Collection

·       Significant Reduction of Bad Debts.

·       Manage potential high-risk debt by sensitive treatment of customer at an early stage

·       Better Regulatory Compliances.

We assign dedicated teams of recovery specialist attorneys or Commerce graduates to our clients. Our Recovery Specialists assigned to a particular client account will work exclusively on their portfolio. This level of dedication ensures that claims are given customized attention based on the standards set forth with our clients to assure world-class service